Claim Mistakes, Complaints and Official Sources

How life insurance claims are settled, why they are delayed or rejected, and where to complain or verify facts officially.

A life policy is only as good as the claim your family can make on it. Most claim problems in India trace back to a handful of causes: health or income facts not disclosed on the proposal form, a lapsed policy, a missing or outdated nominee, incomplete documents, or a policy that was mis-sold in the first place.

Start with the claim process and IRDAI timelines, then read the death claim documents list and the guide to rejections for non-disclosure and Section 45. If a claim is refused or stuck, the Insurance Ombudsman guide explains the free route for disputes up to ₹50 lakh.

The remaining guides deal with problems that start long before a claim: nominee, legal heir and assignment questions, lapsed policies, revival and surrender, and mis-selling, the free-look period and fake calls. Each guide ends with the official sources to check, mainly IRDAI, the Council for Insurance Ombudsmen and the Income Tax Department.

Claim Mistakes, Complaints and Official Sources

Guides in this topic